CUSTOMER SERVICE IMPROVEMENT PLANS

We carry this activity out in three phases: 

Normal Level (1^st phase):

• We draft Brand General Standards and Procedures (ISO 9002) for Customer Service Improvement in Dealership Network 
• We take part in the Presentation of the Plan to the Dealership Network.

• We organize Motivation Groups with the Dealership staff. 
• We make a report on the situation of Customer Service. 
• We Personalize Standard Procedures and we draw up a Dealership Action Plan with the information we have gathered. 
• We Expose the Personalized Plan at the Dealership and we offer the guidelines for its implementation. 

• We provide a Complete Continuous Auto-asssessment Software Programme so you can detect deviations and carry out corrective measures in the area of Customer service and Fidelity. 

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